FAQ

1. What products does Lisamolo sell?

Lisamolo offers a carefully curated collection of elegant women's handbags designed to combine style, functionality, and timeless sophistication.

2. Do you offer free shipping?

Yes. We offer free shipping on all orders within the United Kingdom. No minimum purchase is required.

3. What is the delivery time?

Orders are typically delivered within 5–10 business days. Delivery times may vary depending on your location, seasonal demand, or other external factors beyond our control.

4. Can I track my order?

Absolutely. Once your order has been dispatched, you'll receive a confirmation email containing your tracking information so you can monitor the progress of your delivery.

5. What payment methods do you accept?

We accept the following secure payment methods:

• Credit Cards

• Apple Pay

• Bank Transfers

All payments are securely processed through our payment provider, Whop.

6. In which currency are prices shown?

All prices on our website are displayed and charged in British Pounds (GBP £) unless otherwise stated.

7. What is your return policy?

You may return eligible items within 30 days of receiving your order, provided the products are unused, in their original condition, and returned in the original packaging.

8. Who covers the return costs?

If your item arrives damaged, faulty, or incorrect, Lisamolo will cover the return shipping costs.

For returns due to a change of mind or personal preference, the customer is responsible for the return shipping costs.

9. How do I start a return?

To initiate a return, please contact our support team at info@lisamolo.com with your order number and the reason for your return request. We'll guide you through the process step by step.

10. How can I contact customer support?

You can reach our customer support team at info@lisamolo.com.

We aim to respond to all enquiries within 24 business hours, Monday to Friday.

11. Where is Lisamolo based?

Lisamolo is operated by a company based in the Netherlands and proudly serves customers throughout the United Kingdom. We are committed to providing a transparent, secure, and reliable shopping experience.

12. Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible at info@lisamolo.com. While we cannot guarantee modifications after an order has been processed, we'll always do our best to assist you.

13. What should I do if I receive a damaged item?

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the issue. We'll work quickly to provide a suitable solution.

14. Do you ship internationally?

At this time, Lisamolo only ships within the United Kingdom. We do not currently offer international shipping.